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How Long Does Delivery Take? Australia 2 - 5 Business Days. Internationally 7-14 Business Days.

Customer Service: Our customer service team (support@masticaderma.com) may take up to 24hrs to respond, but we will endeavour to get back to your enquiry as soon as possible. We thank you in advance for your understanding.

Can I purchase Mastica Dérma In Retail Stores? The Mastica Dérma range is exclusively available through www.masticaderma.com and are working on having them available in boutique stores and chemists in the near future!

I Have Really Sensitive Skin, Can I still Use Your Products? Our products are 100% natural and they can be used on all skin types, especially sensitive skin. All of our products are suitable for anyone who has Eczema, Rosacea and Psoriasis. We recommend a patch test to ensure everything is ok. When starting a new product, be mindful and start slowly. Use every second day to get your skin used to the change. There is more information available in our Blog Posts about purging that can happen when changing skincare products.

Can I Use Your Products If I’m Taking Acne Medication? Absolutely! Due to the fact that they are completely natural your able to use them with any medication.

How Long Should I Wait To See Results From Your Product? We recommend that you allow up to 4-6 weeks to see much clearer results as your skin cell turnover is increased. A lot of the time you can see a difference after using some of our products instantly, such as the Pure Pink Clay Masque, the Moonlight Recovery Gel Mask and the Pure Boost Peel..

Where Are Your Products Made? All of our products are made in Australia with Australian ingredients and Australian standards with our added secret weapon ingredient from the Aegean Islands, in Chios, Greece. That means you know you can trust the quality of our products. We know you have a passion for nourishing, natural beauty products and we are firmly committed to creating high performing products that are ethically made, sustainable, cruelty free and 100% natural.

Can I Use Your Products While Pregnant? Yes! Our products can be used if you are pregnant or breastfeeding.

 

The Mastica Returns And Refunds Policy

If for any reason you are not completely satisfied with your purchase we will find this unbelievable!

As skincare can take up to four weeks to start seeing results, we offer a 45 day money back guarantee from the time you receive the goods. Please email support@masticaderma.com within that time if you are not satisfied with your purchase so that we can resolve any issues. 

We recommend that you return the product (and they will need to be returned) via Registered Post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Mastica Dérma Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.

NO HARSH CHEMICALS

Sensitive skin often reacts to harsh chemicals and preservatives in skincare as well as common allergens. These reacts can result in facial redness, breakouts, dry patches and irritation. The easiest way to create skincare for sensitive skin was to leave out these ingredients.

Countless amounts of chemicals that are in skincare are scientifically proven to cause cancer, asthma, birth defects and allergies.

What is easily overlooked in the skincare and cosmetic industry is that what we topically apply to our skin can greatly affect us internally and there aren’t enough restrictions from the government on these products.

Our mission is to introduce effective and unique products to the skincare industry to improve your skin, raise awareness and help the planet to a better place.

There's a plethora of natural based products out there, however few are actually "clean".

NO ARTIFICIAL FRAGRANCES AND COLOURS

The entire Mastica range smells AMAZING! These fresh scents come from natural essential oils and extracts from herbs rather than adding artificial scents that can irritate sensitive skin.

Common symptoms of sensitive skin are facial redness, excess oil (your skin trying to ‘protect’ itself), eczema, dry patches and discomfort (tightness and itching).

We use powerful natural anti-inflammatory ingredients including aloe vera, mastic (which is also amazing for balancing oil and healing your skin), thyme extract, calendula and more. These anti-inflammatory ingredients can quickly diffuse facial redness and balance out your skin, as well as help to relieve the symptoms of sensitive skin.

Whether your skin is oily, dry or both oily and dry at the same time, strengthening your skin’s barrier can relieve the symptoms of sensitive skin as well as prevent breakouts and dry patches. Natural hydrators and strengthening oils such as rosehip oil, jojoba oil and hyaluronic acid repair your skin’s acid mantle resulting in your skin being a whole lot less sensitive and getting a healthy glow.

All of the Mastica range is 100% natural and the skincare is packed with calming and gentle ingredients. While the skincare contains powerful active ingredients, they are in their pure form and at levels tolerable for sensitive skin. With regular use, your skin will get exactly what it needs to be healthy.

© 2024 Mastica Dérma

support@masticaderma.com




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